If your reservation includes multiple guests, the offer amount submitted will be per guest but only for the first and second guest on the reservation. So if you originally booked a cabin for three persons and bid R 100 for an MSC UpGrade cabin upgrade. The first two passengers named on the reservation would be charged R 100 each for the upgrade, and the third passenger would enjoy the upgrade at no additional cost if the upgrade is accepted. 

You will be charged based on double occupancy. For example, if you originally booked a single occupancy cabin and bid R 100 for an MSC UpGrade cabin upgrade, you will be charged R 200 if the upgrade is accepted.

Each offer is considered individually. MSC Cruises cannot guarantee that all reservations travelling together will be upgraded. Under the circumstance that all reservations are upgraded, MSC cannot guarantee that all the upgraded cabins will be close together.

No, if you are travelling with another cabin, you will need to submit two separate bids, and each will be considered independently. MSC cannot guarantee that both reservations will be upgraded. In case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded cabin. All reservations cancelled within the penalty period will be subject to MSC’s standard cancellation fees outlined in the Booking Terms and Conditions.

You may modify or cancel the offer up until 48 hours prior to the closing of the bidding window, as long as the offer has not already been accepted by MSC or your credit card has not been already charged.

No, once your bid is accepted, your credit card will be charged immediately, and the upgrade amount paid is final and non-refundable.

You get to keep the promotions you already have based on the cabin category initially booked. However, will add no additional promotions to your reservation.

If you are currently in a cabin with “Bella” or “Fantastica” experience and submit an Offer for an upgrade to a higher category, MSC cannot guarantee that you will be assigned to a cabin with the same experience. Still, the upgraded cabin will maintain the initially booked experience “Bella” or “Fantastica”.

Yes, if a guest wins an upgrade to an Aurea experience or MSC Yacht Club cabin, the originally booked Bella or Fantastica experience will be changed to the new Aurea or MSC Yacht Club cabin experience. We will guarantee all the related benefits associated with the upgraded experience.

If the upgrade cabin category includes a higher amount for Hotel Service Charge, these will be charged to guests and the balance will be requested at the end of the cruise.

No, the cabin location and attributes will depend on availability. MSC cannot guarantee a specific cabin number assignment within the upgraded category.

The offer can be accepted at any time from the moment it is submitted until the voyage departure. You will receive an email notifying you if your offer has been accepted.

To receive an email invitation to bid on a cabin upgrade, you must be opted-in to MSC marketing emails. Also, the MSC UpGrade program is subject to availability and may not be available for all voyages or in all cabin categories. If you wish to ensure a particular cabin category, you should book your desired cabin category at the time of booking.

Please find here the Terms & Conditions.